Once we receive your order, your song is sent to your songwriter and it is created and delivered within 5 business days. Upon checkout, you can request a ‘rush fee’ to receive your song sooner. If you have not received your song within 5 business days please check your spam/junk folder. If not, please reach out to us.

Yes you can select a specific songwriter for your custom song at checkout. Or we can assign one based off your selections. Please note, that artist availability does vary. If they are not available we will assign a new one for you. This will not affect the song delivery timeline.

Get Excited! Once our songwriters have completed your custom song, you will receive an email of completion with a link to your song. This link will include your custom song and lyrics along with your songwriter information.

Our artists write, produce and mix the entire song in the same session so we are not able to offer back and forth feedback. You can trust that your song is being created with all of the details you have provided. We will not accept any songs with vulgar or explicit lyrics.

Our custom songs come in a variety of lengths. You are able to choose how long you want your song to be upon checkout. For example, our full length 3 min songs tend to come with 2 verses and a chorus. The structure consists of: verse 1, chorus, verse 2, chorus. For an additional fee, you can add on another verse or bridge to make the song longer if you would like.

Each song is created based off of the customers personalized details and preferences upon purchase. Every song is carefully reviewed by our creative music team to ensure that you are getting the song you envisioned. Our creative team assigns the perfect artist to your project to bring your song to life.

All of our artists work very hard to ensure a 5 business day turnaround time with high quality work. Once we receive your order, our team reviews it, selects your artist and sends it off quickly. We are unable to issue a refund once your song is in progress as we have to pay our artists for their work on your song whether it is finished or not.

Yes you can select a commercial use license at checkout for an additional $150. If you would like to use the song to promote a brand or business. Our commercial use license will give you a license to use your song in any way you like for your brand or business. No ownership rights in or to the song will be transferred, but you will be legally permitted to use your song commercially.

We will send you an invoice upon payment and you will be authorized to use that song.

At this time, we cannot accept additional details once your song is in progress. Please make sure to include all of the details for your personalized song upon purchase. Our custom music production process works very hard and quickly to ensure our 5 day deadline so you can receive your song on time.

No. Because of copyright laws with existing music, we are not able to remake or re-record any existing song

Once the song has been submitted to our customer, you have 48hrs to put in a request to have adjustments made.

We strive to make your song everything you dreamed of the first time around. Our artists make sure to create the perfect song for you and your loved one or friend. We understand how personal these songs are and if we misinterpreted or pronounced something incorrectly, please send us an email at contact@songbirdcity.com and we would love to adjust those fixes with you and your artist at no cost to you.

However, we want your end product to be everything you envisioned. If there is a personal preference revision that you would like to make to your song, we offer those at an additional fee to compensate the artist. The revisions start at $25 depending on the revision that is needed. We would be happy to quote you an amount once we deliver your song.

Some examples Include:

• You changed your mind about including the names or occasion in the lyrics.
• You forgot to provide important details and part of the song needs to be changed.
• Wanting to change the genre/style you chose
• Changing the vocalist gender of the song
• Wanting to add more instrumentation to the song

We also offer the ability to add on additional verses to make the song longer when purchasing your song.

At this time, we only offer songs in English.

At this time, we are unable to use your poems and lyrics into songs. But we can ensure you will love the product that our artists create from your personalized details.

We do not allow any vulgar or explicit lyrics in our songs.

You are granted a “limited use license” for your custom song. As long as you’re not making it money from it, you can use the song on your personal social media channels, personal wedding video, or share with anyone you’d like!

 Our songwriters own the copyright to the songs they create.

Of course! Each of our artists work very hard to ensure your dream song is created. Each tip that is given goes 100% to the writer! We are passionate about helping our community of local Nashville songwriters.